**Last Updated: [11/28/2023]**
Thank you for choosing IPTVAnytime. We want to ensure that you have a satisfying experience with our services. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.
**1. Refund Eligibility**
We offer refunds under the following circumstances:
a. **Technical Issues:** If you experience technical issues that prevent you from accessing our services and our support team is unable to resolve the problem within a reasonable time frame.
b. **Service Disruption:** In the event of a prolonged service disruption due to issues on our end, preventing you from using our services as intended.
c. **Cancellation Within Trial Period:** If you cancel your subscription within the specified trial period, as outlined in our subscription terms.
**2. How to Request a Refund**
To request a refund, please follow these steps:
a. **Contact Support:** Reach out to our customer support team at [[email protected]] within [number of days] days of experiencing the issue, providing details about the problem and your attempts to resolve it.
b. **Verification:** Our support team will assess your request, and if eligible, they may request additional information or verification.
c. **Refund Process:** If your request is approved, we will initiate the refund process. The time it takes for the refund to be processed may vary depending on your payment method.
**3. Non-Refundable Items**
The following items are non-refundable:
a. **Subscription Fees:** Once a subscription period has started, subscription fees are generally non-refundable.
b. **One-Time Purchases:** Certain one-time purchases, such as pay-per-view events, may be non-refundable.
**4. Chargebacks and Disputes**
Initiating a chargeback or payment dispute without first contacting us may result in the suspension of your account. We encourage you to reach out to our support team to resolve any issues.
**5. Changes to the Refund Policy**
We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
**6. Contact Us**
If you have any questions or concerns about our refund policy, please contact us at [email protected].
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